Refund Policy

1. Free Trial – Try Before You Buy

We encourage every potential customer to take advantage of our 24-hour free trial. The trial provides unrestricted access to everything we offer — live TV, sports, movies, and on-demand content in 4K Ultra HD. We recommend testing the service on your device(s), with your internet connection, and during peak viewing hours (typically 7–11pm) before purchasing any paid plan.

2. No Refunds After Activation

Due to the digital nature of our IPTV services, all sales are final and non-refundable once your subscription has been activated and your login credentials have been delivered to you.

This policy is in place because:

• Activation is instantaneous and cannot be reversed or undone
• Login credentials cannot be returned or invalidated after delivery
• We cannot verify whether the service has been accessed or used
• Server resources are provisioned specifically for your account upon activation

3. Technical Issues – We Fix, Not Refund

Experiencing buffering, freezing, channels not loading, or any other technical problem? Our 24/7 technical support team will resolve it for you at no extra cost. We provide:

• Instant server switching to optimise stream quality
• Free setup assistance via WhatsApp (including video call support)
• App recommendations tailored to your specific device
• EPG (Electronic Programme Guide) updates and fixes
• Network optimisation guidance to improve your connection

The vast majority of reported issues are resolved within 15 minutes and are typically related to local internet configuration, device settings, or app preferences — not our server infrastructure.

4. Exceptions – When We Will Refund

We will issue a full refund ONLY in these exceptional cases:

• Service unavailability: If our servers experience a confirmed outage lasting more than 48 consecutive hours and we are unable to provide a working alternative. Never occurred
• Duplicate payment: If you were accidentally charged twice for the same order, we will refund the duplicate charge immediately upon verification.

5. Non-Refundable Situations

We cannot issue refunds for the following reasons:

• Change of mind after your subscription has been activated
• Slow or unstable internet connection on your end (we recommend minimum 25 Mbps for HD streaming)
• Device incompatibility – please test with our free trial before purchasing
• Issues with third-party IPTV apps (we provide free app recommendations and setup guides)
• Temporary channel outages (we maintain backup streams for all major channels)
• VPN interference (we provide VPN configuration guidance upon request)
• Purchasing the wrong plan duration – we offer upgrade options instead
• ISP throttling or regional restrictions (we provide anti-throttling solutions)

6. How to Request Support

If you encounter any issue with your service, please contact us immediately. Our support team is available 24/7 and responds within minutes:

7. Chargebacks & Disputes

Initiating a chargeback or payment dispute without first contacting our support team is a violation of our terms of service. Such actions will result in immediate account termination and permanent blocking of your details from our platform. We are always willing to resolve any genuine issue — please reach out to us before taking any dispute action.

8. Subscription Renewals

All IPTV Subscription plans are one-time payments and do not automatically renew. You will never be charged without your explicit consent. When your plan expires, you will receive a reminder notification, and you must manually renew if you wish to continue using the service.