Privacy Policy

1. Who We Are

IPTV Subscription is the data controller for your personal information. We are a premium IPTV service provider offering 39,000+ live channels, movies, and series in 4K Ultra HD. If you have any questions about how we handle your data, please contact our privacy team:

2. What Data We Collect

To provide you with uninterrupted access to our IPTV platform and ensure a premium viewing experience, we may collect the following categories of personal information:

• Account & Profile Data: Your full name, email address, phone number (including WhatsApp for support), and account preferences.
• Payment Information: Transaction details are processed securely via our PCI-DSS compliant payment gateways. We do not store your full credit or debit card details on our servers.
• Technical & Device Data: IP address, device identifiers, browser type, operating system, and network information to optimise streaming quality.
• Subscription & Usage Data: Your subscription plan, activation timestamps, login history, streaming quality metrics, and channel preferences.
• Communication Data: Records of your correspondence with us via email, WhatsApp, or support tickets.

3. How We Use Your Data

Your personal data enables us to deliver the best possible IPTV service. We use it for the following legitimate purposes:

• Service Provision: To activate your subscription, manage your account, and deliver our 39,000+ channels and VOD library.
• Customer Support: To provide 24/7 technical assistance, answer queries, and resolve issues via WhatsApp and email.
• Payment & Billing: To process transactions, generate invoices, and send payment confirmations.
• Security & Fraud Prevention: To protect our platform from unauthorised access, ensure network stability, and prevent abuse.
• Service Updates: To send you important notifications regarding maintenance, new features, or changes to your subscription.
• Service Improvement: To analyse usage patterns, identify popular content, and enhance the overall user experience.

4. Legal Basis for Processing

Under the UK GDPR, we process your personal data on the following legal grounds:

• Contractual Necessity: Processing is required to fulfill our contract with you when you purchase an IPTV subscription.
• Legitimate Interests: To maintain the security of our platform, prevent fraud, and improve our services, while ensuring your privacy rights are protected.
• Consent: Where you have given explicit consent for us to send you marketing communications or store non-essential cookies.
• Legal Obligation: To comply with applicable tax, anti-money laundering, and regulatory requirements.

5. Cookies & Tracking

We use only essential cookies to enable core website functionality, such as secure login, session management, and checkout processes. These cookies are strictly necessary for the operation of our website and do not require consent under UK GDPR regulations.

We do not use tracking cookies, advertising cookies, or third-party analytics that would require your explicit opt-in. Your browsing behaviour on our site is not profiled or shared with advertisers.

6. Who We Share Data With

We never sell, rent, or trade your personal data to third parties for marketing purposes. We may share your data only with the following trusted service providers, all of whom are fully GDPR-compliant:

• Payment Gateways: Stripe, PayPal, and other PCI-DSS compliant processors to handle transactions securely.
• Email & Communication Platforms: To send you order confirmations, receipts, and important service updates.
• Infrastructure Providers: Hosting and server partners that deliver our IPTV streams and maintain our global infrastructure.
• Support & Ticketing Systems: To manage customer enquiries and provide efficient technical support.

All third-party processors are bound by strict data protection agreements and are prohibited from using your data for any purpose other than the services they provide to us.

7. Data Retention

Your personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, and reporting requirements:

• Active Subscriptions: Data is kept for the duration of your subscription and for a period of 30 days after cancellation to facilitate reactivation.
• Billing Records: Retained for 6 years to comply with UK tax and accounting regulations.
• Support & Correspondence: Retained for 3 years to maintain service history and resolve disputes.
• Technical Logs: Retained for 90 days for security and troubleshooting purposes.
• Inactive Accounts: Personal data is securely anonymized after 24 months of inactivity.

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Correct any inaccurate or incomplete data.
• Right to Erasure: Request deletion of your data (subject to legal obligations).
• Right to Object: Object to processing based on legitimate interests.
• Right to Data Portability: Request a machine-readable copy of your data.
• Right to Withdraw Consent: Withdraw consent for marketing communications at any time.
• Right to Lodge a Complaint: File a complaint with the UK Information Commissioner's Office (ICO) if you believe your rights have been violated.

To exercise any of these rights, please contact us at contact@iptvsubscriptionott.com. We will respond to your request within 30 days as required by law.

9. Data Security

We take data security seriously and implement industry-standard measures to protect your information:

• Encryption: All data transmitted between your browser and our servers is secured with SSL/TLS encryption.
• Secure Servers: Our infrastructure is hosted on UK and EU-based servers with robust firewalls and intrusion detection systems.
• Access Controls: Access to personal data is restricted to authorised personnel only, on a need-to-know basis.
• Regular Audits: We conduct periodic security reviews to identify and address vulnerabilities.
• Data Minimisation: We collect only the data necessary to provide our services.

10. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately, and we will take steps to remove that information.

11. International Data Transfers

While we primarily operate within the UK and EU, some of our service providers may process data in countries outside the UK/EEA. In such cases, we ensure that:

• Transfers are made to countries with an adequate level of protection as determined by the UK GDPR.
• Standard Contractual Clauses (SCCs) are in place with our third-party processors.
• All data transfers comply with UK data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will always indicate the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

If we make significant changes, we will notify you via email or through a prominent notice on our website.

13. Contact Us